1. Am I required to commit to a long-standing contract to obtain Inbound Call Center service?
No! When you sign on with Inbound Call Center, there's no lengthy commitments or obligations; we only ask that you stay with Inbound Call Center for a minimum of 3 months. What's more is that you can cancel at anytime without repercussions, provided you give us written notice 30 days prior to cancellation.

2. Is there any extra charges for equipment or to set up service?
Not by any means. Unlike other call centers, Inbound Call Center doesn't have any hidden charges or fees. Your company only has to pay the monthly price of your Inbound Call Center service plan.

3. Are your operators fluent English speakers? Do you outsource overseas?
All Inbound Call Center live operators are fluent English speakers. Inbound Call Center hires 100% US based live operators, with no exceptions. You can be confident that our live operators are always highly fluent and never outsourced overseas.

4.Where is your call center located?
Inbound Call Center headquarters are located in the heart of midtown Manhattan, New York. However, we also have regional Inbound Call Center divisions in Philadelphia, Boston, Miami, and Jacksonville.

5. My business isn't near any of your locations. Can I still get service?
Yes! Wherever your business is located, you can still get Inbound Call Center service. Inbound Call Center technology enables your business to get service virtually anywhere around the globe.

6. What happens to my calls if I'm out of the country?
When you choose Inbound Call Center, you'll receive your calls even when you're traveling. Whether you're in Asia, Africa, or Europe, Inbound Call Center has the means to deliver your calls. All that is required from you is to have international service by your regular cell phone provider.

7. What hours do you provide service?
Inbound Call Center offers service 24-hour hours a day. Inbound Call Center accommodates your business whether you need your calls during the standard 9 to 5 or during late nights and weekends.

8. Are you PCI Compliant ?– The Gold Standard for Call Center Security
1-800 We Answer is one of a few PCI certified Call Centers in the United States. SecurityMetrics ® Site Certification Vulnerability Scans are performed at regular intervals throughout the year,ensuring security standards are maintained for all electronic transactions and transmissions. 1-800 We answer is setting the gold standard for security in the Call Center Industry.

9. I'm sold. When can I start your service?
Almost immediately! When you choose Inbound Call Center, we'll process your request for service within 24 hours. Usually businesses receive full service within 3-5 business days. However, depending on the complexity of the account, your business could get service in as little as 24 hours.